Neo Ultra Hiking Shoes

 How Can I Order:

1. Visit our homepage and select your desired category.
2. Click on an item to view its details.
3. Choose your preferred color and size, then click "Add to Cart."
4. Access your Cart by clicking on the Cart icon.
5. Review your order, then click "ADVANCE TO CHECKOUT."
6. Fill in the required information.
7. If you have a discount code, remember to apply it.
8. Select your preferred shipping method.
9. Proceed to the payment method.
10. Congratulations, your order has been successfully placed!

Refunds & Cancellations:

We offer a 15-day return policy. This means you have 15 days from the date of receiving your item to request a return. To be eligible for a return, please ensure that the item is in the same condition as when you received it, unworn or unused, with all tags intact and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.

How Can I Change The Currency:

To view product prices in your currency, utilize our currency converter located at the bottom left corner of every screen. However, please note that payment transactions are conducted in USD.

How Do I Choose the Right Size for Clothing/Footwear:

Our items are available in U.S. sizes. We strongly recommend referring to our sizing chart to ensure you order the correct size. Keep in mind that some items may have varying sizes or measurements depending on the manufacturer. For added assurance, you can leave a note with your height and weight on the cart page to help us select the perfect size for you.

Note: Our clothing strictly adheres to the size chart provided. In some instances, the tag size on the clothing may differ from your chosen size. Rest assured, we will only send out clothing that matches your selected data (e.g., chest/waist measurements).

About Shipment:

• We offer worldwide delivery.
• Orders are typically processed within 1-4 working days.
• Shipping costs are calculated during checkout based on the destination:
  • $5.95 for all Domestic Orders
  • $7.95+ for International orders
• Orders are typically delivered within 7-15 business days.

How Do I Track My Order:

You can easily track your order here. Please note that sometimes the tracking number may not show the location immediately as it has just been dispatched from our warehouse.

How Does COVID-19 Affect Us:

While we strive to ensure timely delivery, we have no control over the carriers in destination countries. In some cases, last-mile delivery by local carriers may experience delays due to the ongoing situation. In such instances, it becomes the customer's responsibility to pick up the package.

How to Contact Us:

• Email: info@Vinthentic.com
• Phone Number: 1 (800) 730-1495
• Top-Notch 24/7 Support:
  • Email: info@Vinthentic.com
  • Phone Number: 1 (833) 862-0172

Satisfaction Guaranteed:

We take pride in providing top-notch products and service. If you have any questions or concerns, don't hesitate to reach out. Your satisfaction is our priority.

We offer worldwide delivery.

Orders are typically processed within 1-3 working days.

Shipping costs are calculated during checkout based on the destination:

United States: Domestic orders will be usually delivered within 7-10 business days.

International Orders: International orders will be shipped from our oversea warehouses depending on the destination country. Once shipped, orders are usually delivered within 9-15 business days. The local postal service of the country will be used to deliver the order.

We offer a 15 day return or exchange policy if you are not happy with your order for any reason. For more information please see our Return Policy here.