FAQ

 How Can I Order:

1. Visit our homepage and select your desired category.
2. Click on an item to view its details.
3. Choose your preferred color and size, then click "Add to Cart."
4. Access your Cart by clicking on the Cart icon.
5. Review your order, then click "ADVANCE TO CHECKOUT."
6. Fill in the required information.
7. If you have a discount code, remember to apply it.
8. Select your preferred shipping method.
9. Proceed to the payment method.
10. Congratulations, your order has been successfully placed!

Refunds & Cancellations:

We offer a 15-day return policy. This means you have 15 days from receiving your item to request a return. To be eligible for a return, please ensure that the item is in the same condition as when you received it, unworn or unused, with all tags intact and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.

How Can I Change The Currency:

To view product prices in your currency, utilize our currency converter located at the bottom left corner of every screen. However, please note that payment transactions are conducted in USD only.

About Shipment:

• We offer worldwide delivery.
• Orders are typically processed within 1-3 working days.
• Shipping costs are calculated during checkout based on the destination:
  • $7.95 for all Domestic Orders
  • $7.95+ for International orders
• Orders are typically delivered within 5-15 business days.

How Do I Track My Order:

You can easily track your order here. Please note that sometimes the tracking number may not show the location immediately as it has just been dispatched from our warehouse.

How to Contact Us:

• Email: info@Vinthentic.com
• Phone Number: 1 (800) 730-1495
• Top-Notch 24/7 Support:
  • Email: info@Vinthentic.com
  • Phone Number: 1 (833) 862-0172

How Do I Choose the Right Size Footwear:

Our footwear follows standard US sizing. You can typically order the same US size you wear in other brands. If you’re between sizes or unsure, we recommend measuring your foot length and referring to our size chart for the most accurate fit. If you have any questions or need further assistance, our customer service team is always ready to help.

How Do I Choose the Right Size Clothing:

Our items are available in U.S. sizes. We recommend referring to our sizing chart to ensure you order the correct size. Remember that some items may have varying sizes or measurements depending on the manufacturer. For added assurance, leave a note with your height and weight on the cart page to help us select the perfect size for you.

Note: Our clothing strictly adheres to the size chart provided. In some instances, the tag size on the clothing may differ from your chosen size. Rest assured, we will only send clothing matching your selected data (e.g., chest/waist measurements).

Satisfaction Guaranteed:

We take pride in providing top-notch products and services. Don't hesitate to reach out with any questions or concerns. Your satisfaction is our priority.